A Study on the Level of Awareness of Consumer Protection and Consumer Rights: A Turkish Sample

By Müberra Babaoğul, Arzu Şener and Esna Betul Bugday.

Published by The Humanities Collection

Format Price
Article: Print $US10.00
Article: Electronic $US5.00

This study aimed at determining the level awareness of the society on the consumer rights and consumer protection within the scope of current legal regulations in Turkey and at serving as a guide for the training and research activities to be carried out in this field. This is the first and the only study carried out with the cooperation of NGO’s, the Ministry and the universities. Within the scope of the study; 12 Turkish provinces having different geographical, cultural and socio-economic structures were chosen on statistical basis in such way to represent the Turkey in the best way. Study sampling was composed of 784 consumers at “≥ 18 years old” age group, from different socio-economic levels and randomly selected from these 12 provinces.

Keywords: Consumer Rights, Consumer Protection

International Journal of the Humanities, Volume 8, Issue 11, pp.257-272. Article: Print (Spiral Bound). Article: Electronic (PDF File; 740.687KB).

Prof. Müberra Babaoğul

Professor of Family and Consumer Sciences, Faculty of Economics and Administrative Sciences, Hacettepe University, Ankara, Ankara, Turkey

Dr. Müberra Babaoğul is a Professor of Family and Consumer Sciences at Hacettepe University Faculty of Economics and Administrative Sciences. She teaches in the undergraduate and graduate programs in the areas of Family and Consumer Sciences, Consumer Education, Marketing, Consumer Behavior, Quality Management, Consumer Satisfaction, Consumer Problems, Consumer and Market Relation. She has published in a variety of national and international scientific journals.

Prof. Arzu Şener

Associate Professor, Department of Family and Consumer Sciences, Faculty of Economics and Administrative Sciences, Hacettepe University, Ankara, Ankara, Turkey

Associate Prof. Arzu Şener: Dr. Arzu Şener is a Associate Professor Family and Consumer Sciences Department. Education/Professional Certification: Ph.D. (2002) Hacettepe University, M.D. (1994) Hacettepe University, B.S. (1992). Areas of Expertise: Family Relations, Consumer Behavior and Education, Family Economics. Dr. Arzu Şener is a Associate Professor of Family and Consumer Sciences at Hacettepe University Faculty of Economics and Administrative Sciences. She teaches in the undergraduate and graduate programs in the areas of Family and Consumer Sciences, Family Relations, Consumer Rights, Special Consumer Groups and Research Techniques. Dr.Şener’s main research topics are Family Relations, Consumer Behavior and Education and Family Economics. She has published in a variety of national and international scientific journals, including Educational Gerontology, Aging & Mental Health, Sustainable Development, Türk Geriatri Dergisi, Yaslı sorunları Araştırma Dergisi, Aile ve Toplum Dergisi, Sosyal Araştırmalar Dergisi, Mesleki Eğitim Fakültesi Dergisi.

Dr Esna Betul Bugday

Research Assistant, Family and Consumer Sciences, Hacettepe University, Ankara, Ankara, Turkey


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